Pin-Up Contacts and Support
Pin-Up is an international sports betting platform operated by CARLETTA N.V., registered in Curaçao. The service is available worldwide, offering a wide range of sports markets, competitive odds, and a betting environment designed for consistent performance across devices.
The platform combines global standards with a practical user experience, covering major sports such as football, basketball, tennis, hockey, and esports. Both pre-match and live betting are supported. Pin-Up focuses on clear service, stable operation, and accessible support, making it a reliable option for users looking to bet on sports online.
Contact Information
Company Name: CARLETTA N.V.
Address: Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao
Email: [email protected]
Working Hours: 00:00 – 24:00
How to Contact Support
If you have questions about your account, payments, or general platform use, the Pin-Up support team is available 24/7.
Online Chat
The fastest way to get assistance. The chat icon is located in the bottom-left corner of the site and is accessible on every page. You can connect with a support agent instantly without delays.
Telegram
For users who prefer messaging, Telegram support is available. The button is located next to the chat icon in the same corner. It opens a direct conversation and works on both mobile and desktop devices.
For detailed requests or formal inquiries, you can contact support via email:
[email protected]
Response Times
Online Chat – available 24/7, average response under 2 minutes
Telegram – available 24/7, average response under 5 minutes
Email – available 24/7, response time typically between 4 and 12 hours
What You Can Contact Us About
The Pin-Up support team handles a wide range of requests.
Account and Registration
- account creation and verification
- login issues and password recovery
- updating personal information
Bets and Markets
- questions about sports and betting markets
- bet slip issues and settlement clarification
- live betting support
Payments
- deposit methods and processing times
- withdrawal requests and status updates
- account balance and transaction history
Technical Support
- platform performance issues
- mobile access and application questions
- browser compatibility and display problems
Other Requests
- responsible gaming tools and account limits
- partnership and affiliate inquiries
- media and press questions
- legal and corporate matters
Language Support
Pin-Up support is available in multiple languages, including English and French, making assistance accessible to users worldwide.
Security Notice
For security reasons, Pin-Up support will never request your password or full payment card details. If you receive a suspicious message claiming to be from Pin-Up, do not respond. Contact support immediately via chat or Telegram.
All communication is handled in accordance with the platform’s privacy policy and applicable data protection standards.
Responsible Gaming
If you need assistance with responsible gaming tools such as deposit limits, betting limits, session reminders, or temporary restrictions, support is available at any time. These features can also be managed directly in your account settings.
FAQ
The chat icon is located in the bottom-left corner of the site and is visible on all pages.
It is located next to the chat icon in the same corner and opens a direct conversation in Telegram.
Online chat provides the quickest response, usually within minutes.
Yes, you can send inquiries to [email protected] and expect a reply within a few hours.
Yes, support is available in several languages, including English and French.
Contact the support team through chat or Telegram and provide details so the issue can be reviewed.