Responsible Gaming Policy

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Pin-Up is committed to encouraging safe and responsible gambling. We understand that gambling may be enjoyable for many players when it is treated as entertainment, planned in advance, and kept within affordable limits. At the same time, we recognize that gambling can create risks for some people, especially when it begins to affect finances, emotions, relationships, or daily responsibilities.

This Responsible Gaming Policy sets out the tools and information available to help players stay in control. It also explains how vulnerable players are protected, how self-exclusion and cooling-off options work, how deposit limits can be used, and where players can find support if gambling becomes harmful.

Our Approach to Responsible Gaming

Responsible gambling means knowing your limits, making informed decisions, and using protective tools when needed. Gambling should not be used as a regular income source, a way to solve financial problems, or a method of recovering losses. It should remain a controlled leisure activity.

If you notice that gambling is becoming more important than other parts of your life, or if you feel pressure to continue playing after losing money, it may be time to stop and assess your behavior. Gambling should not cause emotional distress, financial harm, or a feeling that you are no longer in control.

We encourage players to take warning signs seriously and to use available support tools before gambling becomes a bigger problem.

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Self-Check Questions

If you are concerned that gambling may be affecting your life negatively, you may find it helpful to answer the following questions honestly:

1. Have you ever felt that you should reduce your gambling?
2. Have people annoyed you by criticizing your gambling habits?
3. Have you ever felt guilty because of gambling?
4. Have you felt remorse after gambling?
5. Have you ever gambled again to steady your nerves or recover previous losses?

You can also complete the Gamblers Anonymous questionnaire here: https://gamblersanonymous.org/20-questions/

The results may indicate the following:

• 0 “Yes” answers: low risk for gambling-related problems.
• 1 “Yes” answer: moderate risk; further assessment may be useful.
• 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.

These questions are designed to support self-reflection. They are not a substitute for professional advice, but they can help you decide whether to take further action.

Vulnerable Player Protection

We aim to provide a safe environment for everyone who uses the platform. Some players may need additional protection because they are more likely to experience gambling-related harm or because they should not be gambling at all.

A vulnerable player may include someone who:

• is under 18 years old;
• feels unable to control their gambling behavior;
• has requested to stop gambling or has previously been restricted from gambling;
• is experiencing serious financial difficulties, bankruptcy, or similar circumstances.

If you believe you fall into one of these categories, please contact us at: [email protected].

We may request documents or proof before taking certain actions. Such requests will be handled carefully and respectfully. We also use monitoring tools to identify signs that a player may be experiencing difficulties. If we notice behavior that suggests possible gambling-related harm, we may reach out and provide information about available responsible gaming options.

We continue to work on improving our processes for identifying, assisting, and protecting vulnerable players.

Self-Exclusion

Self-exclusion is available for players who want to block their access to gambling for a longer period. It is a voluntary restriction that prevents access to the account and participation in gambling activities during the selected time.

The available self-exclusion periods are:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime self-exclusion.

You can activate self-exclusion in your account settings or by contacting us at: [email protected].

After self-exclusion is activated, your account will be locked. You will not be able to log in, place bet online, make deposits, or take part in gambling activities for the duration of the selected period. During this time, you will also not receive promotional emails or notifications from us.

Self-exclusion cannot be revoked before the selected exclusion period ends. If you choose lifetime self-exclusion, it is permanent and cannot be undone.

If you wish to restore your account after a temporary self-exclusion period has expired, you must submit a written request. Before reactivation, we will remind you about the responsible gaming tools available and encourage you to complete a self-assessment questionnaire.

Self-exclusion is intended to help players regain control over gambling behavior and protect themselves from further harm. Choosing this option can be an important step when gambling no longer feels manageable.

Cooling-Off Period

A cooling-off period is a temporary break from gambling. It is designed for players who want a shorter pause to reflect on their gambling behavior, reduce activity, or regain control before continuing.

During a cooling-off period, you will not be able to place bets or make deposits into your account.

The available cooling-off periods are:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

You can activate a cooling-off period directly in your account settings. Once selected, it takes effect automatically and immediately. Your account will be temporarily restricted, and gambling activity, including bets and deposits, will not be available.

A cooling-off period cannot be ended early. You must wait until the chosen period has fully concluded. After the period ends, you may continue using your account without submitting an additional request.

This tool is intended to give players time to pause and make more informed decisions about their gambling activity.

Deposit Limits

Deposit limits help players manage spending and keep gambling within an affordable budget. Setting a limit in advance can reduce the risk of depositing more money than planned.

You can set daily, weekly, or monthly deposit limits in your account. These limits allow you to decide how much you are prepared to deposit over a selected period.

If you lower your deposit limit, the change will apply immediately. If you increase your deposit limit, the higher limit will only be applied after a 24-hour waiting period. This delay helps ensure that the decision to increase spending is considered carefully.

We recommend setting deposit limits before gambling and choosing amounts that fit your personal financial situation. Gambling should only involve money that can be spent on entertainment without affecting essential expenses.

Support for Gambling Addiction

If gambling becomes difficult to control or causes harm, professional support may be needed. Gambling-related problems can affect finances, emotional well-being, relationships, and everyday life. Confidential advice and assistance are available from several organizations.

GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its mission is to reduce gambling-related harm through education, treatment, and support services.

GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. The website is www.gamcare.org.uk. Its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details of international support organizations.

Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.

Gambling Therapy provides support and counselling for anyone negatively affected by gambling. Its professionals are available in Great Britain and internationally. The website can be found at www.gamblingtherapy.org.

If you believe that gambling is harming you or someone close to you, we encourage you to seek support as soon as possible.

Internet Access Restrictions and Age Protection

People under the legal gambling age are strictly prohibited from using online gambling services. Anyone under 18 is not permitted to register, access, or use the platform.

We reserve the right to request proof of age from any registered user at any time. If proof is required, the account may be temporarily suspended until the necessary documents are provided. If it is determined that a user has violated the age restriction policy, the account may be frozen and any winnings may be forfeited.

To support compliance with age restrictions, we apply the following measures:

• players are clearly informed during registration that services are not available to underage individuals;
• when creating an account, players must provide documentation verifying their legal age and confirm their date of birth where required;
• marketing and promotional activity is directed only at individuals of legal gambling age;
• any attempt to engage underage users is prohibited and contradicts this policy.

Various software applications can help limit or block access to gambling websites. These tools may be useful for parents, guardians, or anyone sharing a device with people who are under the legal gambling age or have requested exclusion from gambling sites.

Examples of parental filtering and access restriction tools include:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

If anyone under the age of 18 is found using the site, their winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and relevant institutions may be notified where appropriate.

Helpful Hints for Responsible Gambling

Before gambling, it is important to think about how to keep the activity safe, controlled, and enjoyable. The following recommendations can help reduce the risk of gambling-related harm.

Set a deposit limit. Before you begin, decide how much you can afford to spend based on your financial situation. Gambling should only involve money intended for leisure and entertainment.

Do not chase losses. Avoid taking excessive risks in an attempt to win back money you have lost. Gambling should not be used as a way to earn income or recover previous losses.

Set a time limit. Decide in advance how long you will play and do not exceed that limit. Gambling should remain balanced with your other hobbies and responsibilities.

Play only when you can make clear decisions. It is better not to gamble when you are extremely stressed, depressed, under pressure, or unable to concentrate. You should also avoid gambling under the influence of medication, drugs, or alcohol.

Take breaks. If you notice that you are tired, distracted, frustrated, or no longer able to focus, stop playing and take time away from gambling.

Use only one account. Having a single account helps you keep a better overview of how much time and money you spend on gambling. Creating more than one account may make it harder to control your activity.

Contact and Confidentiality

If you need assistance with responsible gaming tools, self-exclusion, cooling-off, deposit limits, vulnerable player protection, or related questions, you can contact Support by email at: [email protected].

Support is available by email without additional cost. We will not share information about you with anyone else without your consent, except where required by applicable rules, procedures, or legal obligations.

Our goal is to help players use gambling services safely and responsibly. If gambling stops being enjoyable or starts to create harm, we encourage you to take a break, use the available tools, and seek professional support where necessary.