Responsible Gaming Policy

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This Responsible Gaming Policy explains the measures, tools, and support options available to help players use our betting services in a controlled and informed way. We aim to reduce the risk of gambling-related harm by promoting moderation, offering practical account controls, restricting underage access, and assisting players who may need additional protection. Betting should remain a form of leisure within personal limits and should never be treated as a guaranteed way to make money or solve financial problems.

Make sure you are in control

Gambling can be enjoyable when it is occasional, affordable, and kept in balance with everyday life. It becomes harmful when it starts to affect finances, relationships, work, sleep, mood, or decision-making. We encourage every player to regularly pause and assess whether their betting activity still feels manageable.

If you are unsure whether gambling is affecting you negatively, consider the questions below. You may also complete the quick self-check available from Gamblers Anonymous: https://gamblersanonymous.org/20-questions/.

1. Have you ever thought that you should reduce or stop your gambling?
2. Have comments from other people about your gambling made you irritated or defensive?
3. Have you ever felt guilt, shame, or anxiety because of gambling?
4. Have you regretted gambling after a session or after losing money?
5. Have you ever felt a need to gamble again soon after waking up in order to recover losses or calm yourself?

How to read your answers:

• 0 “Yes” answers: your current risk appears low, but it is still important to keep limits in place.
• 1 “Yes” answer: there may be signs of increased risk, and a more detailed self-assessment may be useful.
• 2 or more “Yes” answers: this may indicate a significant risk of gambling-related harm, and seeking professional support is strongly recommended.

Protecting Vulnerable Players

We are committed to maintaining an environment in which higher-risk players can be identified and supported. Some individuals may be more exposed to harm because of their age, financial situation, previous restrictions, or difficulty controlling gambling behavior.

For the purposes of this Policy, a vulnerable player may include a person who:

• is below 18 years of age or below the legal gambling age in the applicable jurisdiction;
• believes they are unable to manage or limit their gambling activity;
• has asked to stop gambling, requested exclusion, or has previously been blocked or restricted;
• is experiencing serious financial hardship, insolvency, bankruptcy, or similar circumstances.

If any of these circumstances apply to you, or if you are concerned about someone else, please contact us at [email protected].

We may request additional information or documents before applying certain restrictions or protective measures. Any such request will be reviewed carefully and handled with respect and confidentiality.

We also use internal monitoring and review processes to detect patterns that may suggest loss of control or vulnerability. Where appropriate, we may contact a player, provide information about safer gambling tools, or apply restrictions in line with our responsible gaming obligations.

Self-Exclusion

Self-exclusion is available to players who decide that they should not have access to betting for a longer period of time. When self-exclusion is applied, the account is blocked and the player cannot use it for betting activity during the selected period.

Available self-exclusion periods:

• 1 year
• 3 years
• 5 years
• 10 years
• Lifetime exclusion, which is permanent

Activation of Self-Exclusion

You can request self-exclusion through your account settings or by contacting [email protected]. Once the request is activated, access to the account will be locked for the chosen period, and marketing communications from us will be stopped where they relate to betting promotions or similar offers.

If you wish to reactivate your account after a time-limited exclusion has expired, you must send us a written request. Before any reactivation is considered, we may remind you of available responsible gaming tools and may ask you to complete a self-assessment questionnaire.

A self-exclusion period cannot be cancelled early. Lifetime self-exclusion is final and cannot be reversed.

Self-exclusion is intended to create a clear barrier between the player and gambling activity. It can be an important step for anyone who needs time, distance, and support to regain control.

Cooling-Off

A cooling-off period is a short-term break that allows you to step away from betting and reconsider your activity. While the cooling-off period is active, you will not be able to place bets or make deposits.

Available cooling-off periods:

• 24 hours
• 7 days
• 1 month
• 3 months

You can activate cooling-off directly from your account settings. The restriction begins immediately after activation and is applied automatically to deposits and betting activity. Early cancellation is not available, so the account remains restricted until the selected period ends.

Cooling-off is designed for temporary reflection. When the period expires, the account may become available again without a separate reactivation request, unless another restriction applies.

Deposit Limits

Deposit limits help you decide in advance how much money you are prepared to spend. Players may set daily, weekly, or monthly limits so that betting remains within a budget they have chosen for themselves.

You can manage your deposit limits in your account. A reduction takes effect immediately. An increase is subject to a 24-hour waiting period before it becomes active, giving you time to reconsider whether the higher limit is appropriate.

Gambling addiction treatment

Independent organizations can provide confidential information, counselling, and practical assistance to people affected by gambling-related harm. The following resources may be useful:

GambleAware
Provides confidential advice, education, support, and treatment resources for people who may be experiencing gambling-related harm.

GamCare
Offers advice, counselling, and practical support relating to gambling harm. GamCare can be accessed at www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. People outside the United Kingdom may contact GamCare for information about international support options.

Gamblers Anonymous
An international fellowship based on a 12-step recovery programme, with meetings and mutual support available in many countries.

Gambling Therapy
Provides online support and counselling for people affected by gambling, including support for individuals outside Great Britain. Further information is available at www.gamblingtherapy.org.

Internet access restrictions

Persons who are under the legal gambling age are not permitted to use our betting services. We may request proof of age from any registered user at any time and may suspend the account until satisfactory documentation is provided. If a user is found to be underage, the account will be frozen, winnings will be voided, and further action may be taken in accordance with applicable law.

To support compliance with age restrictions, we apply the following measures:

• During registration, players are informed that our services are not available to underage individuals.
• Players must provide their date of birth and, where required, documents confirming legal age.
• Marketing and promotional communications are intended only for persons who are legally allowed to gamble. Targeting or encouraging underage use is prohibited and inconsistent with this Policy.

Filtering and blocking tools can also help prevent access to gambling websites from shared devices. Parents, guardians, and users who share devices with minors or self-excluded individuals may consider using third-party filtering solutions such as:

• Net Nanny at www.netnanny.com
• CyberPatrol at www.cyberpatrol.com
• GamBlock at www.gamblock.com

Any person under the age of 18 who is found using the site may have any winnings forfeited, and relevant information may be provided to competent authorities where required or permitted by law.

Helpful Hints For Responsible Gambling

Before placing bets, we recommend following the practical guidance below so that gambling remains controlled, affordable, and recreational.

Set a deposit limit
Decide how much you can afford to spend before you start. Use only money set aside for entertainment and never money needed for bills, rent, credit, savings, or essential living costs.

Do not chase losses
Trying to recover previous losses by betting more can quickly increase risk. Treat losses as part of the cost of entertainment, not as something that must be won back.

Set a time limit
Decide how long you will play and stop when that time is reached. Gambling should not replace work, study, relationships, rest, or other hobbies.

Avoid gambling when your judgment is affected
Do not gamble when you are distressed, exhausted, angry, depressed, under pressure, or under the influence of alcohol, drugs, or medication that may affect decision-making.

Take regular breaks
Step away when you feel tired, distracted, frustrated, or unable to concentrate. Breaks can help you make calmer and more considered decisions.

Use only one account
Keeping a single account makes it easier to track your spending, time, limits, and account history. Creating multiple accounts may undermine responsible gaming controls and may breach our terms.

If we determine that you do not meet the applicable age requirements, winnings may be forfeited, the account may be frozen, and deposits made by a minor may be returned where required by applicable rules. We may also report the matter to the relevant authority or institution where appropriate.

Information and Contact

If you need assistance with responsible gaming tools, self-exclusion, cooling-off, limits, or any concern related to gambling control, our Support team can be contacted by email free of charge at [email protected].

We will not disclose information about you to third parties without your consent, except where disclosure is required or permitted by law, regulation, or a competent authority.